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Privacy policy
How RapidTrack SA collects, uses and protects your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Draft for RapidTrack's review. Confirm the highlighted details, and have this policy checked against your POPIA compliance framework before the site goes live.
Who we are
RapidTrack SA ("RapidTrack", "we") is a subsidiary of the Diamond Protection Group, at 584 Chris Hani Road, Briardene, Durban. We are the responsible party for personal information collected through this website and our services.
Information Officer: name to be added, reachable at info@rapidtracksa.co.za.
What we collect
- Details you give us in a quote request or enquiry: your name, company, phone number, email address and what you want to protect.
- Service information for clients: vehicle and asset details, location and movement data from installed devices, alerts and incident records.
- Basic technical information when you use the website, such as your browser type and the pages you visit.
How we use it
- To respond to your enquiry and prepare a quote.
- To provide tracking, monitoring, recovery and response services you have signed up for.
- To contact you about an alert or incident involving your vehicle, cargo or assets.
- To meet legal and regulatory obligations.
We only share personal information with people who need it to deliver the service, such as our control room, installation centres and ground-response teams, or where the law requires it. We do not sell personal information.
Your rights
You can ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Email info@rapidtracksa.co.za. You may also lodge a complaint with the Information Regulator of South Africa.
PAIA manual
Our manual under the Promotion of Access to Information Act 2 of 2000 explains how to request access to records we hold. PAIA manual link to be added
Updates
Last updated: date to be added.