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The operational core of RapidTrack
At the heart of RapidTrack, our Control & Monitoring Centre connects tracking technology, clients, vehicles, assets and response resources. Operating 24 hours a day, 365 days a year, our controllers turn live information and alerts into oversight and coordinated action.
What our controllers watch
Every connected vehicle, container and asset reports into one room, staffed around the clock.
Movements & routes
Vehicle movements, geofences and route deviations.
Alerts & exceptions
Unauthorised movement, tracking alerts and exceptions as they happen.
Journeys & cargo
Journey monitoring and cargo updates while loads are in transit.
Verification
Incident verification and direct communication with clients, drivers and operations teams.
Response
Coordination of recovery and ground-response resources.
Panic button
The Digital Panic Button connects you to 24-hour medical, towing and roadside assistance.
How the control room handles an alert
Detect
A tracker, lock, camera or panic button raises an alert in the control room.
Verify
A controller checks the location, movement and history, and contacts the client or driver.
Dispatch
If intervention is needed, the exact location goes to our recovery and ground-response network.
Recover & report
The team responds on the ground while the control room keeps you updated.
Backed by the Diamond Protection Group
RapidTrack creates the link between detection and action for private vehicles, commercial fleets and high-value cargo. Behind the control room is a trusted recovery and ground-response network across South Africa.
Tracking provides the location.Our network provides the response.Our control room provides the oversight.24 hours a day. 365 days a year.
Connect your fleet to the control room
Our controllers watch every connected vehicle, container and asset, day and night.